CANCELLATIONS, RETURNS & EXCHANGES POLICY
- Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to cancellation request the order will be deemed valid.
- For cancellations before dispatch, kindly contact us on firstname.lastname@example.org.
- Returns or Exchanges will only be accepted under the following conditions:
- Product doesn’t match the item in order confirmation
- Product is sold in a physically damaged condition
- Product has missing parts or accessories or manufacturing defect
- Product Shipped Outside India
- Within 30 days of receipt of order (date as per as per shipper/carrier).
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
- If any of the scenarios mentioned in Point 3 above applies, then we are happy to make a return/exchange as per following:
- Return/exchange requests are subject to an inspection and checking by the Saanjh India Team.
- To return any items, please email us on email@example.com within 48 hours of the delivery along with pictures of the product.
- Kindly allow us 48-72 hours to perform a check once we receive the product details from you.
- Kindly allow us one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return/exchange is complete.
- Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
- No refunds/exchanges would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- International Orders: if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the shipping agency, the brand will deduct complete shipping and return duty charges from the consignees order value while processing the respective refund.
- Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until we assign someone from our team to review it.