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CANCELLATIONS, RETURNS & EXCHANGES POLICY

1. Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to cancellation request the order will be deemed valid.
2. For cancellations before dispatch, kindly contact us on sanjana.vaghani@saanjhindia.com.
3. Returns or Exchanges will only be accepted under the following conditions:
4. Product doesn’t match the item in order confirmation
5. Product is sold in a physically damaged condition
6. Product has missing parts or accessories or manufacturing defect
7. Product Shipped Outside India
8. Within 30 days of receipt of order (date as per as per shipper/carrier).

As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.

 

1. If any of the scenarios mentioned in Point 3 above applies, then we are happy to make a return/exchange as per following:
2. Return/exchange requests are subject to an inspection and checking by the Saanjh India Team.
3. To return any items, please email us on sanjana.vaghani@saanjhindia.com within 48 hours of the delivery along with pictures of the product.
4. Kindly allow us 48-72 hours to perform a check once we receive the product details from you.
5. Kindly allow us one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return/exchange is complete.
6. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
7. No refunds/exchanges would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
8. International Orders: if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the shipping agency, the brand will deduct complete shipping and return duty charges from the consignees order value while processing the respective refund.
9. Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until we assign someone from our team to review it.